Privacy Policy
Quiktalk AI ("we", "our", or "us") provides bespoke 24/7 AI voice agents and call automation services. We respect your privacy and are committed to protecting personal data. This Privacy Policy details how we collect, store, process, and safeguard information in compliance with the New Zealand Privacy Act 2020 and the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth).
1. Information We Collect
When you interact with our website, request a demonstration, or engage our AI voice services, we collect:
- Contact Information: Full name, business name, phone number, email address, and company website.
- Inquiry & Business Data: Details about the nature and volume of calls your business handles.
- Technical Telemetry: IP address, browser type, device identifiers, and anonymized interaction metrics.
2. How We Use Collected Information
Information collected is strictly utilized to:
- Build and provision custom demo AI voice agents tailored to your business operations.
- Respond to inquiries and communicate regarding implementation and support.
- Analyze and maintain the reliability, security, and performance of our infrastructure.
- Prevent fraudulent submissions, spam, and abuse through automated rate limiting.
3. Data Sovereignty & Storage
We apply strict security standards to ensure voice pipelines and customer information are protected against unauthorized access. We store information with enterprise-tier cloud infrastructure providers that maintain ISO 27001 and SOC 2 Type II compliance. We do not sell, rent, or monetize your contact or business information to third parties.
4. Sub-processors and Third-Party Infrastructure
To deliver AI voice synthesis and telephony routing, we may utilize trusted enterprise providers for speech-to-text, large language model generation, text-to-speech, and SIP trunking. All service providers are bound by strict confidentiality and data protection obligations.
5. Your Rights Under NZ & AU Law
Under the New Zealand Privacy Act 2020 and the Australian Privacy Principles, you have the right to:
- Request access to personal data we hold about you.
- Request correction of inaccurate, out-of-date, or incomplete data.
- Request deletion of your contact records where statutory retention obligations do not apply.
To exercise any of these rights, please contact our privacy officer at admin@quiktalkai.com.
6. Updates to This Policy
We may update this Privacy Policy periodically to reflect technological or legal requirements. Material updates will be indicated by the "Last Updated" date at the top of this document.